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Personalisation Tokens

How to use personalisation tokens

James Sweeney avatar
Written by James Sweeney
Updated over a week ago

Personalisation tokens are an easy way to personalise the content you send to app users. They work by inserting app user-specific details into the body of your notice, such as their name, phone number, or email.

Here's a short example of using a personalisation token:

Hi {{ app_first_name }}, please find attached our latest newsletter.

If the name you have registered on the app is "James" for example, the above message would read like this:

Hi James, please find attached our latest newsletter.

The following personalisation tokens can be used in the content (body) field of the notice:

Name of the app profile (your organisation name)

{{ profile_name }}

First name of app account user

{{ app_first_name }}

Last name of app account user

{{ app_last_name }}

A combination of the first and last name of app account user

{{ app_display_name }}

Email of app account user

{{ app_email }}

Phone # of app account user

{{ app_phone }}

Profile icon (at size uploaded to media library)

{{ profile_icon_img }}

These personalisation tokens can be used in the summary and/or title fields of the notice. For definitions, see the list above.

{{ profile_name }}

{{ app_first_name }}

{{ app_last_name }}

{{ app_display_name }}


  • The personalisation codes will not appear in the push notifications, only when opening the notice.

  • Phone number (app_phone) will not display when a notice is sent as an email.

Advanced tags

Profile Icon URL (For advanced use)

{{ profile_icon_url }}

Usage: <img src="https://{{ profile_icon_url }}" height="32" width="32">

Note: You need to add https:// before the code when using in HTML links or images to prevent safe URL overwriting

Note: When using in HTML code in the body of the notice, you need to be working in Text mode.

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